PawsFinsAndShells currently sells digital downloads (printable PDFs) only. This page explains what happens if something goes wrong with your order.
Digital downloads are final once downloaded
A PDF can’t be returned once it has been downloaded, so digital sales are final after the file has been downloaded. We don’t offer refunds for a change of mind after download.
When we replace or refund
We will always make it right if:
- Your file is broken. It won’t open, is damaged, or is missing pages. We’ll send you a working copy. If we can’t fix it, we’ll refund you.
- Your file never arrived. No download link on your order confirmation page or in your order email (check your spam and promotions folders too). We’ll send you a working link. If we can’t deliver it, we’ll refund you.
- You were charged twice for the same item. We’ll refund the duplicate order.
Approved refunds go back to the original payment method.
How to ask for help
Email info@pawsfinsandshells.com or use our contact page. Please include:
- your order number
- the email address you used at checkout
- a short note about the problem (a screenshot of any error message helps)
We aim to reply within 24 to 72 hours.
Amazon purchases
Products bought through Amazon links in our guides are sold by Amazon or its sellers, not by PawsFinsAndShells. Returns for those orders go through Amazon under Amazon’s own return policy. As an Amazon Associate I earn from qualifying purchases. Affiliate disclosure.
Changes to this policy
If we add physical products, their return terms will be posted on this page before they go on sale.